Grow Your Community Using Social Media Branding *

Grow Your Community Using Social Media Branding *

Social Media Builds Your Brand

Develop a Social Community Mindset

 

To build a successful Social Media Community, you have to think like a community builder.  Throw out your old marketing ideas when it comes to Social Media Marketing.  You have to develop the social mindset essential to achieving your goals.

 

You Need to be Social

 

We all understand the opportunities Social Media presents for businesses.  It allows them to convey their message to a broader audience.  However, using Social Media as only a broadcast channel is only achieving  half of your goal.  Without interacting with others on social media, you’re not making the real connections that you need to make.

It’s all just making digital noise if you are not connecting with people, carrying on the conversations that you need to use to have your message resonate and even be shared and liked by others.  It’s not enough to say “Look at what we’re doing, this is really great.”  

You actually have to respond to comments, answer questions, and embrace the one-on-one conversations that are the real goal of your social media presence.  If you’re not doing those things, you’re wasting your and others’ time.  

Social media really is for socializing.  If you’re not answering questions and having one-on-one conversations, you’re wasting your time on social media.  Make your time spent on social media productive and interactive.

 

You Need to be Fearless

 

Many don’t really understand what it means to be a marketing expert.  Being a marketing expert is constantly evolving as market conditions and technology change and expand.

It would surprise you how much energy we put into trying new things at the Better Business Alliance.  We don’t know everything and are constantly reading blogs and searching for the best new marketing ideas and the technology to make marketing better, quicker and more engaging.

Right now we are working on a messenger bot for our page, hoping it can become a tool to enhance our service to others.  So we’re doing a lot of research about bots and how we can apply to enhance visitor engagement.

Even marketing experts need to try new things for growth.

 

Maintain a Social Media Perspective

Learn to Focus and Pace Yourself

When I first started doing this, I had a hard time turning things off.  I’ve gotten used to the idea that at some point you must sleep.  If someone tweets at 2 a.m., they’re not going to get an answer.  

I want to do the best possible job I can, and my definition of that has evolved.  Doing the best job doesn’t mean I have to stop and answer every tweet because then I lose my focus on everything else that’s important.

 

Use Native Analytics to Gauge Your Success

 

People underestimate the usefulness of Twitter and Facebook native analytics.  These give us critical demographic information about our audience.  You need to try different thing, constantly testing and checking the results achieved against your expended effort.  Only experience and analytics will educate you on what works for you.  Invest your time wisely.

 

Ask Questions on Your Facebook Page to Get More Comments *

Ask Questions on Your Facebook Page to Get More Comments *

How Asking Questions on Facebook Gets More Comments

 

As a business owner, I hope you have made the choice to build a Facebook presence for your business.  It makes sense if you want to reach your target audience, engaging them and making a lasting connection.

It’s becoming increasingly difficult to grow your audience using Facebook.  Especially if you don’t have the budget to boost posts or advertise.

However, you can still use Facebook effectively without spending any money.  The most important thing that you do is to increase engagement with your existing followers.  Doing this also prompts Facebook to show your posts more widely.

Do your visitors engage with you on Facebook?

 

Asking questions on your Facebook Page gets more comments

Social Media Engagement Matters

 

As well as signaling to Facebook that people like what you’re posting, high levels of visitor engagement also means that:

  • your readers will believe that you’re interested in them, and that you want to build a relationship with them
  • you’ll build social proof.  If someone discovers your Facebook page and sees you’re engaging with your visitors, they’re more likely to want to join in.

 

There are several different types of engagement, including:

  • People liking your Facebook page.
  • People reacting to your updates on Facebook.
  • People sharing your posts on their page or group.
  • People commenting on your posts.

 

The engagement I like best is when visitors comment on your posts.  When readers leave comments, it gives you an opportunity to learn about them.  They’re not just going for the easy option of clicking “like”.  They’re putting themselves out there and responding to your post.

This article is all about getting more comments on your Facebook page.  The most effective way I’ve found to do that on any medium, is to ask questions.

That sounds pretty obvious, right?  I’m amazed how many of the pages I follow never ask questions.  They never take the opportunity to get me commenting and engaging with them.

If you want to grow an audience of people who feel like they know, like and trust you, then you need to ask questions.  But not just any questions.  You need to ask the right types of questions.

 

Nine Types of Question You Can Ask On Your Facebook Page

Ask A “Biggest Problems” Question

 

It may seem negative asking your readers to share their biggest problems, challenges, obstacles or even fears.  However, you’ll be surprised by the honest responses that come out in the discussion.

You can even ask fairly specific things.  On a parenting page there might be questions such as:

  • What’s your biggest fear as a parent?
  • What’s your biggest challenge raising boys?
  • What’s the biggest problem you have in the area of discipline?

 

These types of questions help you understand your pages followers.  The reponses can also help you choose future content topics for your blog.

You may also find people mentioning problems you’ve written about in past articles or posts.  You can engage them and say, “Here’s an article with some tips on how to overcome that challenge”, driving people back to your archives.

 

Ask A “Question from a Reader”

 

This is a technique commonly used by my friend Samantha Jockel from School Mum.  She’ll often write a post like this:

 

 

Her questions which always start with “A School Mum asks” are sometimes funny, sometimes start debates, and sometimes offer a way in to more controversial topics.  And they often get a lot of comments.

If you don’t have any questions from readers, you might be able to create some by digging into:

  • comments on your blog
  • comments left on your Facebook page
  • emails you’ve received.

 

Ask A “Share a Photo” Question

 

While this won’t work for every type of site, however asking your readers to share a photo or video can be relevant to many Facebook pages.

This could work on many types of blogs.  Here are some I’ve seen.

  • Parenting blogger – “Show us a favorite piece of your kids art.”
  • Food blogger – “Show us the most recent picture of food on your phone.”
  • Travel blogger – “Show us your favorite beach.”
  • Fashion blogger – “Show us your favorite pair of shoes.”
  • Technology blogger – “Show us what you have in your laptop bag.”

 

You may not get as many comments as you would with other types of questions.  But you’ll probably get some really interesting ones.

 

Ask A “This vs That” Question

 

With this type of question, you get your followers to choose one of two options.  It might be something like “Are you a dog or a cat person?”

You can also use this for a yes/no question such as, “Do you exercise daily? Yes or no”.

Be careful if your question is likely to spark a lively debate.  We don’t ask about certain types of topics because the conversation can end up getting a bit negative.

 

Ask A “What are Your Dreams” Question

 

Ask your followers about their dreams and aspirations.  It helps you understand not only what your readers are going through right now, but also what they want to do or become.

This gives you another opportunity to use your readers’ responses to create content that helps them move toward the dreams they have.

People love to tell others about their dreams, ambitions and hopes for their future.  This type of question often receives a lot of well thought out comments.

 

Ask An “Accountability” Question

 

You’ll find this type of question used in a lot of Facebook groups.  They will often ask things like, “What’s your biggest goal of the week?” or “What do you want to achieve this week?”

This can be a great way to get engagement because it gives you the opportunity to respond to readers later in the week.

I left a comment on a post like this on Monday.  On the Friday the blogger left a reply to every single comment that mentioned a goal, asking, “What did you achieve…?”

I hadn’t reached my goal.  However I got it done ten minutes after he left that comment.  I was really grateful that blogger took the time to keep me accountable.  And I’ll be going back to that page.

If your page involves people trying to build a habit, learn something or become something, you could ask this type of question and then come back to encourage them and help build some accountability.

 

Ask A “Fill in the Blank” Question

 

This is a really easy and effective) type of question to ask.

For a blog such as Better Business Alliance I might ask:

My first blogging platform was __________.

And for a food blog you might ask something like:

The word that describes my diet is ____________.

or

My favorite comfort food is _______________.

 

The beauty of this type of question is that it’s incredibly simple for someone to answer.  They just have to leave one word.

Asking a “fill in the blank” question is often a good way to get someone to leave their first comment.  This is especially true if they’ve been following your page for a while without commenting.

 

Ask A “Question About a Blog Post”

 

When you share a link to a blog post you’ve written, you can add a question.  This will often encourage readers to read your post as well as comment.

For instance, one post I shared a while back on Better Business Alliance was “5 Steps to Developing Your Unique Selling Proposition”.

As well as posting the link to Facebook (which automatically pulled in the title and image from the post), I added a question: “Why You Need to Develop a Unique Selling Proposition?”

My goal was to get people reading that blog post.  But I also got lots of people answering the question.  We don’t normally get many comments on our links to blog posts, but in this case 3 people answered the question.  That particular Facebook post also had a higher-than-average reach.

Hopefully you’ve already tried some of these types of questions on your Facebook page.  The key is to get into the habit of asking questions regularly, and mixing up the types of questions you use.

 

Ask A “What are Your Tips” Question

 

Although people are coming to your Facebook page to learn from you, in any community there’s a lot of collective wisdom.

With this type of question you can say, “I want to hear from you today with your tips” about a particular area.

You may not get as many responses to this type of question as you would to a “fill in the blanks” question. But the responses will be deeper, longer, and more useful. They’ll be valuable both to you and your other readers.

And if you get permission from those who comment which you can do by mentioning how you plan to use some responses as future blog post topics.  Just be sure you give credit to the people who left those comments.

 

Final Tips for Using Questions on Your Facebook Page

 

You need to keep some things to keep in mind when asking questions on your Facebook page.

 

Ask what,who, where, when, how, and why questions on Social Media to get more comments

Always Stay On Topic

 

Make sure your questions relate to your topic.  Occasional off-topic questions can help build engagement, but don’t do it too regularly.  Your readers may feel that your page topic is getting lost.

 

Don’t Ask Too Many Questions

 

Mix up the types of post that you publish.  Share links, videos, pictures, and so on as well as questions.  Facebook seems to prefer this, and it’s likely to be better for reader engagement too.

 

Consider Using Facebook Live

 

Facebook Lives get more reach than other types of post.  So you may want to go on Facebook live and ask your readers a question.  Once your live video is over, it will appear in people’s Facebook feeds as a replay.

 

Be Specific With Your Questions

 

Don’t be too open ended with your questions.  You’re likely to get much better responses if your questions are focused.  You want to make it as easy as possible for people to comment.  If your questions are too open ended they may not understand how to respond.

 

Consider Using an Image

 

Using an image helps your question stand out in people’s newsfeeds.  It could be a plain image, or an image that includes your question text.  Spending a minute or two doing this could boost your engagement.

 

Be as Responsive As You Can Be

 

If people answer your question, they should get a response from you.  They’ve taken the time to respond to you, so take some time to respond to them.  That doesn’t always need to be with a comment.  You might use a “like” or other response, particularly if they left a “yes”/“no” or single-word comment.

 

Asking questions gets visitors to comment and provide answers

Will You Adopt an Asking Questions Mindset?

 

I hope this helps you come up with lots of ideas for questions you could ask on your Facebook page to build engagement.  Of course, you don’t have to limit your use of questions to Facebook pages.

You can use questions in Facebook groups, LinkedIn groups, on Twitter, or even on your blog.  Let me know if my article has given you an asking questions mindset?  Are your questions getting more comments from your visitors?

 

Social Media Analytics Give Your Business Creative Benefits *

Social Media Analytics Give Your Business Creative Benefits *

Social Media Analytics Help Track Your Marketing Results

 

It’s important to track your results to determine how successful your social media efforts are.  The basic social media analytics software is good for tracking data such as likes, clicks, shares and other types of engagement.

If you want to plan more effective social media campaigns it’s important to understand your audience.  You need to find creative ways to benefit from analytics by using a comprehensive social media monitoring or listening strategy.  Let’s examine a few of the ways this can help your business track your success.

 

Social Media Analytics Help Engage Your Audience

 

It’s difficult to keep up with the social media activity that impacts your brand.  You should at the very least monitor your own accounts and respond to direct questions and comments.  It is likely that there are many conversations going on all over social media that affect your industry and your business.  How can you possibly keep current with all the topics of interest being discussed on the many available platform options.

 

Social Media Analytics Help You Identify and Engage Your Audience

People may be asking pertinent questions on Quora, tweeting about a news story or posting relevant photos on Facebook or Instagram.  If you were able to listen to social media on a large scale it would allow you to insert yourself into some of these discussions, gaining new followers and customers.

Engaging allows you to answer questions and make helpful suggestions.  It’s best to do this in a low-key manner rather than overtly selling your own product.

 

Social Media Analytics Identify and Engage Your Top Customers

 

You also need to identify influencers and loyal customers who support your business.  Social media analytics are key to tracking your most valuable customers and brand advocates.

Monitoring social media, informs you when people are touting your products.  This helps you build stronger relationships with your best customers.  You can sometimes include them in your marketing efforts.

An influencer who’s fond of your brand might review your latest product on his or her YouTube channel or Instagram account.

 

Social Media Analytics Help Monitor Your Competition

 

Your business needs to use social media analytics to help track your competition.  You can learn a lot from your competitors about dealing effectively with your target audience.

Social media analytics can tell you which strategies are working for you, and which aren’t.  you can see who is responding to your posts and what they are saying.  Your company might learn valuable tips by “spying” on a larger and established business in the same niche or industry.

The easiest way to track your competitors on social media is to simply follow them.  Following people on Twitter, can help you gain more followers yourself.

 

Social Media Analytics Help You Monitor Your Competition

Facebook provides a useful tool that lets you track your competitors’ pages.  Using their Pages to Watch feature, you can access analytics from other Facebook Pages. You can use other social media analytics software and services to get detailed data about your competitors.  Some of these tools let you search your competitors’ posts and replies.

It’s also useful to keep track of which social media sites your competitors are using.  This isn’t hard to find out, as businesses openly advertise their links.  If you notice that a competitor is active on Instagram and you don’t yet have an account there, it’s important to understand how successful they are.  If they have lots of followers and engagement, that’s a clue to make that part of your marketing plan.

 

Social Media Analytics Can Improve Customer Relations

 

This is where social media monitoring overlaps your reputation management.  Review sites such as Google, Yelp, Angie’s List and others provide the opportunity to monitor your reviews and respond to them.

Many of your customers will also talk about you on social media.  If someone tweets a complaint about your business or makes a comment on another site, you need to know about it and have the ability to respond.

 

Social Media Analytics Can Help Improve Your Customer Relations

This gives you an opportunity to regain a customers trust.  If all you can do is apologize, you’re at least showing the customer and everyone else who sees your comments that you care.

With the growing number of social media sites, it’s important to monitor all mentions of your brand.  If you’re mentioned on a review site, a blog-type site such as Tumblr or one of the large social media platforms.  You need to know everything being said about your brand.

 

Social Media Analytics Can Predict Your Future

 

Today, it’s critical to be on the leading edge of your field, niche or industry.  That’s why it’s necessary for you to monitor discussions about the latest trends and news.  This applies to every industry in our fast paced society.

If you have a restaurant, you need to keep up with the latest food trends.  If people are suddenly raving about a new dish, beverage or dessert.  You might want to add it to your menu.

If you’re in fashion, you surely want to be current on what people around the world are wearing.  It’s the same for any industry.  When people get interested in something new, they post their thoughts and images about it on social media.  Monitoring this activity gives you an edge over your competitors.

As social media expands, it increasingly becomes important to use analytics tools to track your campaigns. In addition to tracking your basic analytics, it’s also great to go beyond this and monitor your competitors and their discussions that are relevant to your business.

 

Design Your Social Media Images to Create Brand Recognition *

Design Your Social Media Images to Create Brand Recognition *

Design Your Social Media Images to Promote Your Brand

 

Are you posting images across your social media pages?

Do you use these images to extend your brand recognition?

Using images on your social media pages is a sure way to engage your audience.  In addition, the way you use logos, fonts and colors in your social media images is an important part of gaining brand attention.

In this article you’ll discover how to make your social profiles and visual content reinforce your brand and catch your audience’s eye.

 

Choose Your Fonts and Colors for Effect

 

The primary visual elements that create people’s perception of your brand on social media are fonts, colors and images.  Your different goals may require different choices for each element.

The fonts available range from bold and loud to thin and delicate.  Where does your company persona fit on this spectrum?

For the majority of your marketing, you should limit yourself to two or three main fonts.  It’s acceptable to occasionally break that rule on social media.

Using creative fonts in your Facebook updates, Havaianas match their print theme and reflect the company’s fun and playful identity.

 

When branding across social media, consistency is key.

Choosing images and colors for your visual updates, you need to consider what feelings you want to evoke.

For example, if you are promoting a contest?  Use bright, cheerful colors.  Are you posting a staff update?  You should use a well-lit portrait and include it in a design with your brand colors.

 

Benefit Cosmetics uses feminine imagery and a consistent color palette.

Beauty brand Benefit Cosmetics does a good job of reflecting their feminine identity on Instagram.  Note the pink and white palette, simple imagery and use of a playful script font.

 

Design Reusable Templates

 

Each social media network has its own optimized image dimensions.  It can be time-consuming to create individual images for each network every time you want to share visual content.  Even creating a single image to share across all platforms can take more time than you’d like.

 

Create image templates that match each social network’s requirements.

The easiest way to reduce your design time and maintain consistency is to create templates for the types of posts you share regularly.  Don’t restrict yourself to one or two types of templates—make several to accommodate a variety of content.  Here are some additional template ideas for weekly posts:

  • Product Tips
  • Event Posts
  • Company Milestones

In the example below San Pellegrino posted a sequence of 10 tips on Instagram.  Their simple template made the tips easy to create and instantly recognizable to their audience.

 

Make your life easier by creating templates for different design types.

Create Complementary Profiles and Covers

 

Consistency is a key part of recognition and success.  Use your company’s logo or a variation of its design for each of your social profile pictures to build your online brand recognition.

Even if you tweak your logo, your audience should still be able to recognize you immediately.

 

Havaianas experiments with fonts in their Facebook designs.

Havaianas experiments with fonts in their Facebook designs.

In the example above you can see how lululemon athletica has adapted a version of its standard red logo to match its cover image on Facebook and Twitter.

The harmony between your profile and cover photos is anchored by graphic elements such as color, text and imagery.  Create a cover photo that complements your profile image.  You can use existing marketing materials or create something new.

If you create a custom cover image and want to ensure that the colors match your profile picture, use a color picker tool to extract the color hex code.  A hex code is a six-digit code that represents an exact color universally recognized by HTML and CSS.

When you know your hex codes, you can use the same colors in your designs over and over again.  This removes any variation or guesswork and provides for a consistent look.

 

Use Watermarks Consistently

 

If you include a logo or other icon with your images, you should create guidelines addressing your logo size and placement.  Doing this avoids appearing sloppy by having inconsistent logo sizes or random logo placement.

In the picture below you can see that the H&M logo is the same size and in the same place on each photo.  Being consistent plays a part in their overall brand recognition.

 

Logo placed consistently on H&M Facebook catalog.

A quick tip:  Don’t place your logo flush with the edge of your photo.  Instead, leave some space around it to make it neater and look more intentional.

 

Let Your Image Do the Talking

 

Up to 90% of the information transmitted to your brain is visual, so it’s no surprise that people respond well to great visual design.

Using pictures as the focus of your updatesgives you a great opportunity to be creative.  When you design your visual content, rely less on your words.  Let your colors, images and backgrounds convey your message.

In the picture below notice how the compelling background image and Twitter icon grab your attention first and work well with the more subtle text call to action.

 

Use icons to replace text in your designs

When you have the perfect picture, sometimes you don’t need to use text overlays at all.   Use clever images to capture your audience’s attention.   In the image below, Ben and Jerry’s used fewer than 10 words in their updates.  They let their product pictures do their talking.

 

Capture your audience’s attention using clever images

Over to You

 

With over two billion people active on social media every day, improving how you use visual assets is a powerful way to drive more people to your business.

Use consistent fonts and colors and your existing branding to extend your recognition beyond the usual places.  No matter where you post, make sure your audience can recognize you immediately.

Make the most of your visual assets and enjoy creating beautiful designs.  The social media race is on, and responsive and engaging design is your express ticket to the finish line.

What do you think?  Have you used any of these tips already?  Do you have additional ideas to share?   Leave your comments and questions below.

 

How You Can Create Shareable Images People Love *

How You Can Create Shareable Images People Love *

What is visual content marketing?

 

Visual content marketing uses images, rather than words, to communicate a message about your business, product or service. Visuals are a snackable way to express ideas.

Visuals are a growing part of social media and they continue to evolve.  People are busy today and images catch their attention quicker and are easier to process than text as they scroll through a social media feed.

 

Social Media Marketing Thrives on Visuals 

 

Social media marketing makes the old saying that “a picture’s worth a thousand words” so much more relevant today.  As marketers, we are storytellers.  A great photo or graphic tells a story in one brief glance.

You can use a great graphic or image to instantly tell your story.  Today, we live in an overloaded digital space that is rich with information.  Attention spans are so short and we have just seconds to be noticed. Text-based marketing alone has become less and less effective.

The brain processes visuals 60,000 times faster than text.  A good image can connect an idea or message much quicker and stronger than text-only content.

 

Different types of visuals you can create 

 

There are five primary types of visual content you can create for social media: videos, photoscreative images, infographics and slide shows.  Comics, memes and infographics tend to be hugely popular on social media.

Comics and memes are a creative way to showcase humor.  They’re fun and relatable, so people are eager to share them with their friends and family.

 

Comics and memes showcase humor fun and relatable so people are eager to share them

People are eager to share something humorous and relatable with their friends and family.  Businesses that use infographics have a 12% higher growth rate than companies that don’t. Infographics offer a visual way to share a lot of interesting content in one image. People love them too.

The most popular place to get more bang from your infographics is on Pinterest. People share them there like mad. Another great place to leverage infographics is on blogs.

An infographic doesn’t necessarily have to be complex to be appealing and effective. For example, if you have a blog post that’s about 10 ways to do something, then you could repurpose your blog content and very easily make an infographic on those 10 ways.

 

Infographics take a lot of content and make it visual and sharable

Infographics take a lot of content and turn it into a visual making it more easily sharable.  Sharing a mix of visual content that’s outside of, or seemingly unrelated to, your product or service can actually help build a community and drive sales, engagement and exposure for your brand.

 

Create Images Using the Best Tools and Resources 

 

Creating visual content might be a challenge for someone who is not a designer. Kim offers several tools and resources to help you easily create shareable images even if you’re not creative.

Knowing what colors and fonts to use in your images can make a huge difference and it’s all in the tools. You need to use Google Fonts and Dafont to find fonts.  Both sites offer a variety of individual fonts that are all free, searchable and available for download.

 

Use Google Fonts and Dafont to find fonts. Both sites offer many individual fonts that are all free, searchable and available for download

Google Fonts offers a backend system of fonts that are free, searchable and available to download.

To help you choose the correct colors, you can use three unique resources: Design SeedsAdobe Kuler also known as Adobe Color CC and Pictaculous. You’ll hear Kim explain how she uses each of these sites to find the perfect palette for her social media images.

 

Design Seeds showcases color palettes in a photo so you can see how they look together

Design Seeds showcases color palettes in a photo so you can see how they look together.  I originally used Photoshop to create all of my images, but found this program can be complicated.  There are many simple and easy-to-use alternatives to Photoshop such as PicMonkey, LiveLuvCreate, Canva, Paint.NET, PowerPoint, and PicCollage to generate beautiful images, both on your desktop and on the go.

 

Discovery of the Week

 

Have you ever noticed the links from your website Google recommends when you do a search for your company or product?  Are you wondering how you could remove or edit which site links Google shows for your company?

Have you heard about Google Webmaster Tools?  Google Webmaster Tools allow you to do a lot of cool things with your website.  Things like research data and keyword searches for your site.  It even scans and notifies you of errors, malware or other issues with your site.

Once you’ve set up your site on Google Webmaster Tools, you will have access to a feature called Search Appearance.  This feature shows what appears when a Google search is returned with your site.

In the menu beneath Search Appearance, a tool called Sitelinks allows you to select which pages of your site will show up in Google’s search results as a recommended link.  This gives you the flexibility to demote or promote specific sub-links from your website and hide others.

 

Accessibility Toolbar